Information We Collect

We collect the following types of information when you interact with our website:

a) Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment information (processed securely — we do not store card details)
  • Account login credentials (if you create an account)

b) Information Collected Automatically

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or search engine
  • Device type (mobile, desktop, tablet)
  • Cookies and tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your order status, shipping, and delivery
  • To respond to your customer service enquiries
  • To send you promotional emails and special offers (only with your consent)
  • To improve our website, products, and services
  • To prevent fraud and ensure the security of our platform
  • To comply with legal obligations under Pakistani law

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your order status, shipping, and delivery
  • To respond to your customer service enquiries
  • To send you promotional emails and special offers (only with your consent)
  • To improve our website, products, and services
  • To prevent fraud and ensure the security of our platform
  • To comply with legal obligations under Pakistani law

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Delivery partners — We share your name, address, and phone number with our courier and logistics partners solely for the purpose of delivering your order.
  • Payment processors — Your payment details are handled by our secure payment gateway. We do not store or have direct access to your card information.
  • Legal compliance — We may disclose your information if required by law, court order, or government authority.
  • Service providers — We may work with trusted technology and service providers who assist us in operating our website (e.g., hosting, analytics). These providers are bound by confidentiality obligations.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, understand how visitors use our site, and display relevant content.

Types of cookies we use:

  • Essential Cookies — Necessary for the website to function (e.g., shopping cart, login sessions)
  • Analytics Cookies — Help us understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing Cookies — Used to show relevant promotions and advertisements

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

Data Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. We also implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Order information is typically retained for a minimum of five (5) years for accounting and legal compliance purposes.

Your Rights

You have the following rights regarding your personal data:

  • Access — You may request a copy of the personal information we hold about you.
  • Correction — You may request that we correct any inaccurate or incomplete information.
  • Deletion — You may request that we delete your personal data, subject to legal retention requirements.
  • Opt-Out — You may unsubscribe from our marketing emails at any time by clicking the 'Unsubscribe' link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at: info@alkemicopakistan.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the 'Effective Date' at the top of this page.

We encourage you to review this policy periodically.