Frequently Asked Questions

Find answers to the most common questions our customers ask. If you don't find what you're looking for here, feel free to contact us at info@alkemicopakistan.com and our team will be happy to help.

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General Questions

Alkemico Pakistan is a Pakistani cleaning chemicals brand offering a wide range of household, commercial, and industrial cleaning products. Our product line includes dishwashing liquids, toilet cleaners, surface cleaners, phenyl, handwash, multipurpose cleaners, and more — all designed to deliver professional results at affordable prices.
Yes. All Alkemico Pakistan products are formulated to be safe for household use when used as directed. Our cleaning chemicals are tested for effectiveness and safety before being made available to the public. Always read the product label before use, keep products out of reach of children, and follow the usage instructions provided.
Our products are proudly manufactured in Pakistan. We are a local brand committed to supporting Pakistani industry, creating local employment, and delivering quality products that meet the needs of Pakistani consumers.
Yes. Our products go through quality testing to ensure they meet safety and performance standards before being sold to customers. We are committed to continuous improvement in our formulations and quality control processes.

Orders & Purchasing

Placing an order is easy! Simply browse our website at alkemicopakistan.com, select the products you want, add them to your cart, and proceed to checkout. You can pay using your preferred payment method and your order will be processed and dispatched promptly.
Yes! If you prefer to place your order via WhatsApp or phone, please contact us directly through our official contact details and our team will assist you with your order.
There is no minimum order quantity for regular retail purchases. However, for bulk and wholesale orders, we recommend contacting us directly to discuss quantities and pricing.
Yes. Our products go through quality testing to ensure they meet safety and performance standards before being sold to customers. We are committed to continuous improvement in our formulations and quality control processes.
Yes, we offer special pricing for bulk orders, corporate clients, retailers, and institutional buyers. Please contact us at info@alkemicopakistan.com with the subject line 'Bulk Order Enquiry' for a customised quote.
You may request to modify or cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible if you need to make changes.

Shipping & Delivery

Yes! We deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond.
Delivery typically takes 3 to 7 business days depending on your location. Karachi deliveries are generally faster (2–4 days), while deliveries to remote areas may take slightly longer. You will receive a tracking number once your order is dispatched.
Shipping charges vary based on order weight and delivery location. Current shipping rates will be displayed at checkout before you confirm your order. We periodically offer free shipping promotions — follow us on social media or subscribe to our newsletter to stay updated.
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your package through our courier partner's website or app.

 Products & Usage

Mopeez Phenyl is a concentrated floor cleaning solution. Dilute as directed on the label (typically 20–30ml per litre of water for regular cleaning). Apply to the floor with a mop and allow to air dry. Do not use undiluted directly on floors unless specified. Keep away from children and pets until the floor has dried.
Yes, Whitooz is safe for use with standard septic systems when used as directed. Avoid excessive quantities as overuse of any cleaning chemical can affect the natural bacterial balance of a septic system.
Surfaco is designed for most hard surfaces including countertops, tiles, glass, sinks, and stainless steel. We recommend testing on a small inconspicuous area first if using on a new surface. Avoid use on untreated wood, natural stone, or surfaces with a delicate finish.
The longevity of Washeez depends on your usage frequency and the amount used per wash. For an average household washing dishes twice daily, a 500ml bottle typically lasts 3–4 weeks. Washeez is a concentrated formula, so a small amount goes a long way.

Returns & Refunds

We take great care in packaging your orders, but if you receive a product that is damaged or defective, please contact us within 48 hours of delivery with a photo of the damaged item and your order number. We will arrange a replacement or full refund at no additional cost.
We accept returns on unopened, unused products within 7 days of delivery, subject to our Returns Policy. Opened or partially used products cannot be returned unless they are defective. Please refer to our full Returns, Refunds & Exchange Policy for details.
Once your return is received and inspected, refunds are typically processed within 5–7 business days. Refunds are credited to your original payment method. In some cases, we may offer store credit as an alternative.