7 Days to Return or Exchange, No Questions-Asked Runaround
If something's wrong with an order — damaged in transit, the wrong item, or you just changed your mind — you have 7 days from delivery to sort it out. Message the same WhatsApp number you ordered from and a real person handles it, not a returns form that goes into a queue.
What Can I Actually Return or Exchange?
Three situations, and each one's handled a little differently. A damaged or leaking bottle, or the wrong product delivered, is the most straightforward — that's on us, and we'll sort a replacement or refund quickly. If you ordered the wrong thing yourself or just changed your mind, that's still covered within the 7-day window, as long as the bottle is unopened and unused.
Once a bottle's been opened, we can't resell it, so an opened product can only be returned if there's a genuine quality issue with what's inside — not a change of mind after use.
How Do I Start a Return or Refund?
Message us on WhatsApp at +92 319 9788868 with your order details and what the issue is. For damaged or wrong-item returns, a photo speeds things up — you don't need to explain much beyond that. We'll confirm the next step with you directly, whether that's a replacement, an exchange, or a refund.
- Start the conversation within 7 days of delivery — the sooner, the smoother.
- Keep the bottle and any packaging until the return is confirmed, in case it needs to come back to us.
- There's no separate returns form or portal — it's the same WhatsApp number and the same person who took your order.
Not sure a return is what you need? Browse the full product range first, or message us if you're just unsure which item you got.
Three Common Return Situations
Arrived Damaged or Leaking
Message us with a photo — replacement or refund, no questions about why it happened. This one's on us.
Wrong Product Delivered
Photo of what arrived versus what you ordered, and we'll send the right one or refund you — whichever works better.
Changed Your Mind, Unopened
Covered within 7 days as long as the bottle hasn't been opened or used — message us to arrange it.
A Real Person Handles Every Return
No call centre, no ticket number, no automated returns portal — just the same small team in Korangi that made your order.
Based in Korangi, Not a Call Centre
We're a small team working out of Mehran Town, Korangi Industrial Area — the same people who formulate and pack your order are the ones who sort out a return. Read more about who we are.
One Chat, Start to Finish
The same WhatsApp thread you ordered from is where the return gets handled — no separate app, login, or return authorisation number to track down.
What Happens Once It's Confirmed
Once we've agreed the return over WhatsApp, we arrange either a replacement, an exchange, or a refund — whichever fits the situation — and confirm it with you directly.
Refund & Return Questions
Seven days from the day your order is delivered. If something's wrong with your order, the sooner you message us within that window, the easier it is to sort out — but you have the full 7 days.
Message us on WhatsApp as soon as you notice, with a photo of the damage and the bottle. We'll sort out a replacement or a refund — this is the most straightforward kind of return, since it's clearly not something you did.
Message us on WhatsApp with a photo of what arrived versus what you ordered, and we'll fix it — either by sending the correct product or refunding you, whichever works better for you.
Yes, within the 7-day window, as long as the bottle is unopened and unused. Message us on WhatsApp to arrange it. Once a bottle has been opened, it can't be resold, so we can only offer a refund or exchange on opened products if there's a genuine quality issue with what's inside.
Message us on WhatsApp at +92 319 9788868 with your order details and what the issue is — a photo helps if it's a damage or wrong-item situation. We'll confirm the next step directly with you, since every order is handled by a real person rather than an automated returns form.
We'll confirm the best way to refund you based on how you paid, when you message us — since orders go through WhatsApp rather than an online checkout, there's no automated refund system, and we sort it out directly with you.
Need to Return or Exchange Something?
Message us on WhatsApp — hum yahin hain.